Privacy

1. Introduction

SWB Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.swbsupport.au and use our services. This policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of information:

2.1 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address (anonymized)
• Browser type and version
• Device information
• Date and time of access
• Pages viewed and time spent on those pages
• Referring website addresses
• Geographic location (state/territory level only)

2.2 Information You Provide

If you contact us through our website, we may collect:

• Name
• Email address
• Phone number
• Any other information you voluntarily provide

3. How We Use Your Information

We use your information to:

• Understand how our website is being used
• Improve our website and services
• Respond to your inquiries and provide support
• Analyse website traffic and visitor demographics
• Ensure website security and prevent fraud

4. Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

We have enabled IP anonymisation in Google Analytics, which means your IP address is truncated before being stored.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect your experience of our website.

6. Data Storage and Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

7. Disclosure of Information

We may disclose your information:

• To our service providers who assist in operating our website
• When required by law
• To protect our rights, property, or safety, or that of our users or the public

8. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Make a complaint about privacy breaches

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of Australia. By using our website, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@swbsupport.au
• Phone: 0493 122 074
• PO Box 51, Harvey, WA, 6220